Live chat
Talk directly to the crew – in English, German, French, Italian or Spanish. When we're online, we usually answer within minutes. Offline? Leave a message and we'll get back to you by email.
Ask AsKey
Our fluffy pink support cat knows the KC Paw Shop inside out: shipping, sizes, gift cards, Daily Drops and more – day and night, in your language.
support@klittycrew.com
For anything that needs a bit more detail. If your question is about an order, please include your order number. We reply within 24 hours on business days.
Send an emailChat with a crew member
Want to talk to your favourite cat? Every member of the crew has their own chat – pick one and say hi. 🐾
What we can help you with
Quick answers
Where is my order?
Every KC piece is made just for you, so production plus shipping takes a little time. You'll get a tracking link by email as soon as your order ships. No email? Check your spam folder or write to support@klittycrew.com with your order number.
Is shipping really free?
Yes. Our prices always include free shipping to every country we deliver to.
Which size should I choose?
Check the size chart on the product page before you order. Still unsure? Ask AsKey or the crew in the live chat – we're happy to help.
My Catsino discount code doesn't work.
Catsino codes are valid for 24 hours from the moment you win them. If your code is still within that time and doesn't work, send us a screenshot by chat or email.
Can I return or exchange an item?
See our returns page and the shop terms for KC Classics and Daily Drops – or just contact us and we'll find a solution together.
Other contacts
| Billing & invoices | billing@klittycrew.com |
| Privacy & your data | privacy@klittycrew.com |
| Security issues | security@klittycrew.com |
| Press | press@klittycrew.com |
| Business & partnerships | business@klittycrew.com |
| Affiliates | affiliates@klittycrew.com |
| Everything else | info@klittycrew.com |
Sharing is caring – and so is good support.
Love, KC 💖
